Trying to add data to my plan - multiple issues

[RFranklin]

I wanted to add data to my plan which I assumed would be simple..

I can log into my Sky Account, however when I click on my products i get "Unfortunately we can't process your request online right now".

If i click on Product Settings, it tells me i have "No active Sky products". 

Despite this, when I attempt to link my account and enter the relevant details it tells me that the account is already linked.

I've had no luck whatsoever with the AI assistant thing, and I have tried the above on my mobile and also on my desktop PC.

Any assistance appreciated.

[63johnw]

Hi @RFranklin  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @RFranklin to chat.

[RFranklin]

Hi sorry I think I've missed you and I can't PM back to the inbox!

@Mr+Flibbles+86 

[SniperMonkey]

This has been happening to me for months. I can't roll data to my sim using WiFi or anything. 

they don't have a fix. I've had hours on the phone where they escalate it and I still haven't heard back from 2 months ago.