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Discussion topic: Tracking isn’t working

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This message was authored by: Jadeb01

Message posted on ‎30 May 2025 01:54 PM

Tracking isn’t working

I'm trying to tack my phone delivery but it's not working saying error

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎30 May 2025 01:58 PM

Re: Tracking isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Jadeb01 

Do you mean this link:

https://www.sky.com/ordertracking

 

When did you place the order and what is the error message ?

 

When it is due for delivery you will get a text/email with a one hour delivery slot.

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This message was authored by: Jadeb01

Message posted on ‎30 May 2025 02:00 PM

Re: Tracking isn’t working

I tried that link and it's saying error code. 

it's due today but I haven't received a time slot

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Message posted on ‎30 May 2025 02:11 PM

Re: Tracking isn’t working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jadeb01  if you haven't received a time slot from DPD then it's unlikely the phone will be arriving today. Slots are allocated before 10:00 to 11:00 am. 

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This message was authored by: caesarome

Message posted on ‎30 May 2025 04:08 PM

Re: Tracking isn’t working

Posted by a Superuser, not a Sky employee. Find out more
@Jadeb01 wrote:

I tried that link and it's saying error code. 

And what does the error actually say ?

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