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Discussion topic: Text messages

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This message was authored by: Liverpoolone111

Text messages

Text messages are being sent via my new number from sky not my old number which I kept?

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This message was authored by: caesarome

Re: Text messages

Posted by a Superuser, not a Sky employee. Find out more

@Liverpoolone111 

Is the sim that had you old number on in this phone ?

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This message was authored by: Liverpoolone111

Re: Text messages

Yes it is.  But the old number is now on Sky mobile.

This message was authored by: caesarome

Re: Text messages

Posted by a Superuser, not a Sky employee. Find out more

Did you transfer the number using a pac code ?

What phone have you got ?

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This message was authored by: Liverpoolone111

Re: Text messages

Yes got the pac code from previous supplier and phone is Google pixel 8 pro

This message was authored by: caesarome

Re: Text messages

Posted by a Superuser, not a Sky employee. Find out more

@Liverpoolone111 wrote:

Yes got the pac code from previous supplier 


And you gave this to Sky and they have told you that the number has transfered ?

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This message was authored by: Liverpoolone111

Re: Text messages

Yes I did it all online on Saturday the old number on transferred yesterday 

This message was authored by: caesarome

Re: Text messages

Posted by a Superuser, not a Sky employee. Find out more

@Liverpoolone111 

With the Sky sim in the phone try refreshing the network settings (doing so might mean you have to set things up again like a Wifi connection):

 

https://support.google.com/pixelphone/answer/2926415?hl=en

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This message was authored by: Liverpoolone111

Re: Text messages

Great i will try that.  Thank you 

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This message was authored by: Liverpoolone111

Re: Text messages

This didn't fix the issue.  Messages are still at the sky mobile number not as the old number 

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