They only drop off your account if returned to Sky. Once paid off it takes a few months for them to clear so that they don't interfere with adding an additional device. If it later stops you adding a new device call Sky so an agent can place the order for you.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Posted by a Superuser, not a Sky employee. Find out more
Hi @Broomfield19 what you have been told by @Daniel0210 is correct, they are only removed if returned to sky. Calling won't change that. I have devices on my list from many years ago.
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