Terminal cannot be configured remotely

[Vin21]

Hi, I just put my SIM into my new phone and got the following text: "The terminal cannot be configured remotely, please contact Customer support for further assistance" Now I cannot receive texts for some reason

[caesarome]

@Vin21 

Is the new phone one you got from Sky ?

[Vin21]

No from a third party, but my previous device was too and it worked fine

[63johnw]

Hi @Vin21  you could try this. 

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD. Select the mobile number or SIM name you're having trouble with. Scroll to 'Resend network settings' and select Request settings. Save the settings when your receive them and reboot your phone.

[caesarome]

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@Vin21 wrote:
No from a third party, 

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Do you know if it unlocked ?

[Vin21]

Yes unlocked. It works now though not sure why