@HollieP
Make sure your details are filled out here including your surname:
https://www.sky.com/mydetails/account-info
Then try linking your Sky ID to your account, help on doing this can be found here:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services
If none of this helps then you will have to call Sky to get the order placed.
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