Discussion topic: THEFT OF SiM CARD
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Message posted on 21 Jul 2026 08:38 AM
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THEFT OF SiM CARD
What is the point in adding security to a SiM card by using a "PiN" - if a thief can just bypass it by using "00000000".
Please advise?
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All Replies
Message posted on 21 Jul 2026 08:48 AM
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Re: THEFT OF SiM CARD
@G+e+l Has your sim card been stolen?
I'm fairly sure you can change the sim pin when you get it
To add or remove a SIM PIN:
- Go to Device Support and select your device make and model.
- Search for ‘SIM PIN’.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 21 Jul 2026 09:23 AM
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Re: THEFT OF SiM CARD
Hi @G+e+l you aren't talking to sky CS here just fellow customers. This has been raised before with no response from sky. Having a standard PUK using the digits you have mentioned does seem pretty pointless. On other networks I have used you are provided with a PUK specific to you.
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Message posted on 21 Jul 2026 10:53 AM
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Re: THEFT OF SiM CARD
Hello GD1,
You misunderstood the question.
Message posted on 21 Jul 2026 10:57 AM
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Re: THEFT OF SiM CARD
Hello 63johnw,
Thanks - understand now.
A bit stupid by Sky - as can be a good security feature.
Message posted on 21 Jul 2026 11:00 AM
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Re: THEFT OF SiM CARD
As your thread title is "THEFT OF SiM CARD" it's natural to assume your SIM card has been stolen which you haven't confirmed either way. Perhaps a different title could have avoided any confusion.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 02 Aug 2026 08:12 AM
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Re: THEFT OF SiM CARD
Hi,
There was no ambiguity in my question.
63johnw knew exactly what I was asking and was spot on with resolving my issue.
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