Swapping IPhone But Not Working

[ECFCSCOOBS21]

Hi there I need someone to help me with swapping my phone to get a new phone

I've called up and I'm getting lines busy , I've also chatted on the chat and nothings been working and I'm stressing out big time because I've still got problems of swapping my phone

 if anyone could help please comment below I would reallly appreciate it as I am getting really frustrated

many thanks

Louise  

[caesarome]

@ECFCSCOOBS21 

Are you not able to do it online here (further down the page):

https://www.sky.com/help/articles/sky-mobile-upgrade

[ECFCSCOOBS21]

I've tried online too but no help it's really frustrating 

[caesarome]

@ECFCSCOOBS21 

I would try again tomorrow as the phone lines might be busy this evening as there are some issues with Sky Glass/Stream so Sky might seeing extra calls trying to get through about it.

[ECFCSCOOBS21]

I'll try in the morning do you know what time they open ?? 

[caesarome]

It used to be 7am, not sure if it still is.