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Discussion topic: Swap

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This message was authored by: Lesleyb78

Message posted on ‎27 May 2025 03:59 PM

Swap

I sent my old phone back and is confirmed money will be sent for this however my bill is still £20 above what it should it be how do I get this back 

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Message posted on ‎27 May 2025 04:01 PM

Re: Swap

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@Lesleyb78 

This can happen but will work out once the device you have returned is inspected so you should see this on a future bill.

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This message was authored by: Lesleyb78

Message posted on ‎27 May 2025 04:05 PM

Re: Swap

Thank you any idea how long this can take? My bill is due on the 2nd

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Message posted on ‎27 May 2025 04:06 PM

Re: Swap

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It will be to late for that bill as it will have been created 14 days earlier so it might be on your 3rd July bill.

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