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Discussion topic: Swap issue
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This message was authored by: Joannat74
Message posted on 31 Mar 2025 07:22 PM
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Swap issue
I had 14 days to return the old mobile. On day 9 I posted it back using the tracked packaging which however has not moved with Royal Mail since last Wednesday. I'm now beyond the 14 day limit. Also what happens if Royal Mail lose the phone!?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 31 Mar 2025 07:32 PM
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Re: Swap issue
As long as you can show you return it via the proof of posting receipt then you have done your part so it will be up to Sky to chase this up with Royal Mail should they need to.
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