Discussion topic: Swap - Royal Mail Collection ID - Not being recognised on their website

This message was authored by: Steve-J-73 · ‎01 Oct 2023

I swapped both my phone and my wife's. My wife's was a pre-order to the iPhone 15, which arrived on Friday. I have now erased and was ready to arrange collection, but the ID will not work on the Royal Mail website. I managed to send mine back no problem last Monday.

What happens in this instance?

This message was authored by: caesarome · ‎01 Oct 2023

Have you spoken to Royal Mail about this as it appears to be an issue only they can help you with.

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This message was authored by: Steve-J-73 · ‎01 Oct 2023

It's Sky who issue the returns label.

I will call them both in the morning. It just seems this entire saga of swapping devices has been a farce. First my new phone drops WiFi and Sky don't care, and now this.

This message was authored by: Steve-J-73 · ‎03 Oct 2023

For anyone finding this with a similar issue, I had to call Sky and they are sending another package with a new returns label.

Can only guess the individual who sent the original, did not register the label before shipping - that is an assumption, and not fact.

Discussion topic: Swap - Royal Mail Collection ID - Not being recognised on their website

Swap - Royal Mail Collection ID - Not being recognised on their website

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