Still waiting for my SIM card and its been 20 days!!

[She13]

I had my mobile phone stolen on the 23rd of November. I bought a new phone and asked Sky to send me a new SIM card to put in it, they sent one for my old phone !! 🙄 The second got lost in the post, I am still waiting for the 3rd to arrive. Anyone else had this sort of service?🙄

[63johnw]

Hi @She13  your message is a bit confusing? You say sky sent one for your old phone, did you not just want a replacement sim with the same number ? 

[She13]

Hi, No My phone was stolen, and I asked for a new sim to go into my new phone I had just bought as a replacement, but the sky employee sent one for my old phone. Even Sky admitted it was there fault, as that sim card was wrong.

[PandJ2020]

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@She13 wrote:

 but the sky employee sent one for my old phone. Even Sky admitted it was there fault, as that sim card was wrong.

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That doesn't make much sense.  SIM cards are standard...  (It's what you do in your account that matters)

You simply need to activate a SIM card as a replacement.  (If you order a new dataplan and activate the SIM then it will have a new phone number - and your existing dataplan will continue to be charged as well as a new one)

[63johnw]

That first sim should be activated in your account as a replacement @She13 that will keep your old number. A "new" sim would have a new different number.