Higher Bill than expected

[Jigsy46]

Good Morning,

I would like to query why my bill is higher than anticipated!? We have gone from £7.50 A month plan, this has just increased to £9.50?

Next, we have just bought new devices at - £25 PCM, We thought that this would include the data plan so should be paying £50 PCM, But isn't.

Why the increase? What have I missed?

If you could call or explain how we can rectify the situation, would be a great help.

Thank you.

[PandJ2020]

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@Jigsy46 wrote:

Why the increase? What have I missed?

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Your bills will itemise all charges - have you looked?  (Check future bills, check current bills for any periods longer than 1 month)

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Next, we have just bought new devices at - £25 PCM, We thought that this would include the data plan so should be paying £50 PCM, But isn't.

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Device and dataplans are separate...

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If you could call or explain how we can rectify the situation, would be a great help.

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You want other customers to call you?

[63johnw]

Hi @Jigsy46  as mentioned by @PandJ2020  the phones and plans are separate so the £50 for the phones will be correct. At a guess with regards your plan change that usually means a discount has finished. Look at your bills to see what they say. If still not clear then you need to call sky on 150.