Discussion topic: Split with sky mobile account holder

This message was authored by: Agrieved · ‎04 Oct 2024

Split with the account holder, need to pay for a mobile handset that i purchased 2 years ago. Because the account holder didn`t put a password on the account,Sky will not take my payment.

Have tried "My SKY" app but because there are 2 accounts at the same address,it defaults to the main sky tv account and doesn`t have the option to change the account number so that I could pay it online. Have tried ringing them(when eventually found the number) but the system doen`t recognise my card number as i punch in the numbers.

HELP!!!!!!!!

This message was authored by: 63johnw · ‎04 Oct 2024

Hi @Agrieved if you aren't the account holder there is nothing you can do, sky will only deal with them.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: SKY1992bf · ‎04 Oct 2024

@Agrieved You didn't purchase a handset two years ago the account holder did, you have no legal ownership rights over the device

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Discussion topic: Split with sky mobile account holder

Split with sky mobile account holder

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Re: Split with sky mobile account holder

Re: Split with sky mobile account holder

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