Split port / "Terminal cannot be configured remotely" error - need backend reprovision

[RosieCheeks]

Hi,

My number transfer to Sky Mobile completed 2 days ago, but voice calls are completely non-functional.

Mobile data works fine and my APN is correct, but my SIM menu displays a blank phone number and I received an SMS stating: "The terminal cannot be configured remotely, please contact Customer support for further assistance."

The automated bot on the app won't connect me to a person and I can't use my phone to call. 

[Brill+Gill]

Hi @RosieCheeks, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141