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Discussion topic: Spend cap

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This message was authored by: Mishyb12

Message posted on ‎28 Oct 2024 02:43 PM

Spend cap

Why has he reached his spend cap when calls and text are free ?

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎28 Oct 2024 02:44 PM

Re: Spend cap

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Not all calls and texts are 'free'.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎28 Oct 2024 02:51 PM

Re: Spend cap

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Hi @Mishyb12  roaming overseas costs extra, has he been abroad ? Called premium rate numbers ? Entered phone competitions ? The bill will show any extra charges. 

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This message was authored by: Mishyb12

Message posted on ‎28 Oct 2024 03:00 PM

Re: Spend cap

Hi thank you for the reply. No international charges, no competitions, I'm confused ? 

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This message was authored by: 63johnw

Message posted on ‎28 Oct 2024 03:02 PM

Re: Spend cap

Posted by a Superuser, not a Sky employee. Find out more

What does your bill (or current charges) show @Mishyb12  ?

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This message was authored by: caesarome

Message posted on ‎28 Oct 2024 04:06 PM

Re: Spend cap

Posted by a Superuser, not a Sky employee. Find out more

If you have set a spend cap is it high enough to cover the stay in whatever country you are in.

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This message was authored by: PandJ2020

Message posted on ‎28 Oct 2024 04:15 PM

Re: Spend cap

Posted by a Superuser, not a Sky employee. Find out more

We need detail.

 

For clarify, inclusive calls are:

"calls and texts to UK, Channel Islands and Isle of Man landline (01, 02 and 03) and mobile (07) numbers only."

 

Calls to service numbers, such as 084, 087, 09 and 118 are chargeable.

I am just another Sky customer and my views are my own even if you don't like the answers
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