Discussion topic: Son is in Canada and cannot use his phone when not on Wifi

This message was authored by: Kath4461 · ‎03 Jul 2024

Phone worked in Spain a few months ago, but in Canada he can only connect when on Wifi. I have upped the spending cap so he can use abroad. Any ideas? Tried the online steps but won't help

This message was authored by: 63johnw · ‎03 Jul 2024

Hi @Kath4461 has he tried connecting to a different local network ?

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This message was authored by: Daniel0210 · ‎04 Jul 2024

@Kath4461

There was an issue for customers travelling in Canada last week which Sky resolved

https://helpforum.sky.com/t5/Sky-Mobile/SOS-permanently-showing/td-p/4677788

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Discussion topic: Son is in Canada and cannot use his phone when not on Wifi

Son is in Canada and cannot use his phone when not on Wifi

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Re: Son is in Canada and cannot use his phone when not on Wifi

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