0

Discussion topic: Son is in Canada and cannot use his phone when not on Wifi

Reply
Avatar for Kath4461
Level 1 icon
What's this?
This message was authored by: Kath4461

Message posted on ‎03 Jul 2024 09:06 PM

Son is in Canada and cannot use his phone when not on Wifi

Phone worked in Spain a few months ago, but in Canada he can only connect when on Wifi.  I have upped the spending cap so he can use abroad.  Any ideas?  Tried the online steps but won't help

Report post
Post 1 of 3
433 Views
0 Likes
Reply
Reply

All Replies

Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw

Message posted on ‎03 Jul 2024 09:34 PM

Re: Son is in Canada and cannot use his phone when not on Wifi

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kath4461  has he tried connecting to a different local network ? 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 2 of 3
428 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎04 Jul 2024 05:19 AM

Re: Son is in Canada and cannot use his phone when not on Wifi

Posted by a Superuser, not a Sky employee. Find out more

@Kath4461 

There was an issue for customers travelling in Canada last week which Sky resolved 

https://helpforum.sky.com/t5/Sky-Mobile/SOS-permanently-showing/td-p/4677788

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 3 of 3
411 Views
Reply
Reply