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Discussion topic: Not Receiving Sky Verification Codes to Make Changes on My Sky Account

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Avatar for mrjamesnemo
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This message was authored by: mrjamesnemo

Message posted on ‎03 Jul 2024 08:57 PM

Not Receiving Sky Verification Codes to Make Changes on My Sky Account

I've been trying to do two things on my Sky account online recently.

 

  • Replace an eSIM for a number on my account
  • Request a PAC code for another number on my account

Both processes require a verification code to be sent to my mobile number for security, but for months now these haven't come through. I've requested new ones, waited hours, tried again, tried the following week and I've just tried again. These simply don't come through to my phone.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎03 Jul 2024 10:15 PM

Re: Not Receiving Sky Verification Codes to Make Changes on My Sky Account

Posted by a Superuser, not a Sky employee. Find out more

Call Sky on 150 to see if they can help you with this.

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