Some IVRs not working on my iPhone

[Lucy2608]

I an trying to dial a telephone number which has an IVR system. When i select option 1 (or any option) the IVR the other end is not recognising that I am pressing anything (even though my phone is beeping) so the message cuts me off as it thinks I am not selecting an option.  My husband (also on sky) tried the number with the same result.  He then tried it from his work vodafone and got through and my colleague could also get through on a different network.  I called up sky and they dont really know what the issue is.    I wondered if anyone else had this issue before?  

Its only happening on one contact centre that I have found so far but I havent called that many and this particular one is one I need to call for work so I need it to work. 

[PandJ2020 · Accepted solution]

It seems Sky's DTMF are not recognized by some IVR's.

There's no workaround.

You'll have to contact/complain to Sky...  (But they might argue it's the IVR at issue)

[Lucy2608]

Thank you yes I thought that was probably the case: 

[Mind+it]

Is sky going to sortbout this problem? I can't contact my surgery 

[63johnw]

Hi @Mind+it  have you contacted Sky and reported the issue to them ? 

[Mind+it]

Hi yes I have. Still waiting to hear back. 

[GrayBlade]

My Wife and I have just moved to Sky and have exaclty the same problem but only when dialing our Doctor's surgery switchboard. Key option numbers imputted aren't recognised and the system just reverts to the welcome screen. We've tried another SIM in our phones and both work fine so the issue is definately with Sky. Obviously not being able to contact your doctors isn't a good thing. Did you have any success sorting it? The comments I'm reading make me think contacting Sky support will be a waste of time.

[GrayBlade]

Sorry I meant 'reverts to the welcome message' (no edit?)

[Lucy2608]

My findings were that it is sky and certain smaller

company telephone systems and nothing can be done at all. I wouldn't contact sky as that is what they told me. Good luck.