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Discussion topic: Sky

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This message was authored by: Courtney159

Sky

I was on holiday payments but they have still banned my calls from coming through I have no way of contacting sky to talk about this 

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This message was authored by: Daniel0210

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more

@Courtney159 

Do you mean a payment holiday for your mobile? How long have you had it? 

This link explains the process and limitations

https://www.sky.com/help/articles/sky-payment-holiday.

 

You can't 'extend' it. If you've already requested a payment holiday, you can only apply for another one if it's in the next 12-month period. For example, if you requested one in your first 1 - 12 months, you can't request another one until the next 12 months period of 13 - 24 months etc.

 


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This message was authored by: daveNOS

Re: Sky

Posted by a Superuser, not a Sky employee. Find out more

@Courtney159 The payment holiday only applies to the device payments, if you have also stopped paying the bill for your sim then your service will be suspended. 

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