Discussion topic: Can not make data calls or texts
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Message posted on 02 Jul 2025 11:04 AM
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Can not make data calls or texts
I have paid my bill, I am up to date. But can not make phone calls, or send texts.
data will not work outside of WiFi
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All Replies
Message posted on 02 Jul 2025 11:07 AM
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Re: Can not make data calls or texts
Were you previously behind on payments resulting in your mobile services being restricted?
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 02 Jul 2025 11:08 AM
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Re: Can not make data calls or texts
Yes? I did pay it in full
Message posted on 02 Jul 2025 11:08 AM
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Re: Can not make data calls or texts
Hi @MillieStubbs any issues showing ?
https://www.sky.com/help/articles/service-status-sky-mobile
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 02 Jul 2025 11:11 AM
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Re: Can not make data calls or texts
So if your services were restricted due to non payment (which I think is what you're confirming) Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.
If your payment is two or more weeks overdue you will have to pay the next bill as well.
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 02 Jul 2025 11:12 AM
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Re: Can not make data calls or texts
I have paid bill in full and changed payment details so there on there. Still no luck. I can't ring sky either because I can't call out.
Message posted on 02 Jul 2025 11:14 AM
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Re: Can not make data calls or texts
When did you pay your outstanding amount as you need to wait for the payment to clear into Skys account which isn't instant?
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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