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Discussion topic: Sky unable to provide PAC code as verification code not coming through

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This message was authored by: SuperBlueBear

Message posted on ‎29 Oct 2025 05:58 PM

Sky unable to provide PAC code as verification code not coming through

I have been trying to get a PAC code from Sky Mobile for the past 10 days!! It should take 2 hrs max apparently according to Offcom.
The verification code that they need to send to the mobile phone to be moved away from Sky is not coming through.  I have been told the issue needs to be resolved by the PAC Tech Team but I am still waiting for them to get in touch to sort this out.  Have chased Sky Mobile 4 times now and I have put in a complaint but this has basically been ignored.   It is frustrating beyond beleif!!!
Has anyone had a similar issues? Or knows if there is anything else I can do/try?  

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎30 Oct 2025 10:09 AM

Re: Sky unable to provide PAC code as verification code not coming through

Posted by a Superuser, not a Sky employee. Find out more

@SuperBlueBear 

If you have put in a complaint then Sky has 8 weeks to resolve it or issue you with a deadlock letter which will allow you to take it further.

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