Sky trade in

[Pollo2016]

Hi there, do you know roughly how long does it take to have a payout from sky trade in after you sent the device? 
I sent everything ont he 25th of October and they received on 28th of October. I'm trying to contact them by email but there is no answer and no phone number I can call!!!

any suggestion? 
thank you 

[63johnw · Accepted solution]

Hi @Pollo2016  normally 2-3 weeks but could be longer at busy periods such as new iPhone release. 

[Pollo2016]

Hi there, thank you for

your response. It's been 3 weeks now and no answer from them. Is it normal that they don't reply to email? I also sent a special delivery letter asking for clarification about the trade in devices but they are not replying. 
thanks 

[63johnw]

Hi @Pollo2016  sky don't respond to emails from customers. You could try calling on 150 and ask them about it, other than that I can't think of anything else other than a formal complaint but I would try calling them first. 

[Pollo2016]

Hi again, so I phoned them and they told me that they don't deal with Sky Trade in. They suggested me to contact them through email (which I did but they don't answer). Do you know if there is a direct number to use? Or a way to formally complain? 
many thanks 

Matteo 

[63johnw]

You can complain here @Pollo2016 

https://www.sky.com/help/articles/how-to-make-a-complaint

[Trindade79]

Same problem here, sent my phone on the 25th of November and it was received on the 26th of November. I keep receiving emails from Sky saying I didn't sent my phone yet. The phone was sent on the free postage pack provided by Sky and when I compare the label that was sent to my email and the label that was in the postage pack, the tracking number and IP are different,  what a mess of a service, just hope that I don't lose my phone and the money they said that they would pay for the phone.