Sky stopped working whilst in Canada

[PandJ2020]

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@Wobs1 wrote:

Get an esim

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Just to clarify.  @Wobs1 means a non-Sky eSIM.  (For which you would have to pay for yourself with no guarantees Sky will reimburse)

[Wobs1]

Sky paid for both of our esims on our return 

[Daniel0210]

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@Wobs1 wrote:

Sky paid for both of our esims on our return 

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@Wobs1 

That's not guaranteed. I'm not going back over 240+ posts but I think I remember seeing a post stating Sky wouldn't reimburse. 

[Wobs1]

I'm sure you did - but they re-imbursed both mine and my wife's 

[PandJ2020]

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@Wobs1 wrote:

I'm sure you did - but they re-imbursed both mine and my wife's 

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Yes, probably as 'goodwill' as opposed to any contractual right.

Sky may not do this for everyone.  (And as already noted, have been known to refuse)

[Wobs1]

I didn't say it was a contractual right, I just stated that both mine and my wife's costs were re-imbursed, give that Sky have been aware of this issue since at least May then I would suggest that it is the very least they should be doing, I mean, they don't on the surface appear to be doing much else, or if they are they are failing to communicate what

[Neilgallamore]

Choose the Telus network on the network selection setting  under mobile service in settings  and it now works fine

[Neil01494]

I've tried TELUS but sadly it wouldn't connect so I may have to buy an eSIM as Sky hasn't worked in Canada since we crossed the border on the train yesterday 

[JezzaRoy]

I have visited Canada 3 times in the last year and used Sky Roaming to great effect. Just arrived and get no signal just satelitte and SOS.

WiFi works fine. I have been through ALL the help options to solve the problem with no success.

Please advise.

[Daniel0210]

@JezzaRoy 

Your post has been moved to this thread discussing connection problems in Canada. Sky are aware some customers are having this issue. Sky have stated it's being investigated. Also see the post currently showing as the answer.

[Wobs1]

Get yourself an esim, mine stopped working the day after I arrived and didn't work for the next 3 weeks no matter what I did - someone will be along shortly to say that Sky won't reimburse you for it - but they did mine

[PandJ2020]

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@Wobs1 wrote:

someone will be along shortly to say that Sky won't reimburse you for it 

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I have never said that.

[dinihelp]

I've been in Canada for a week now with SOS Only.

We're on the road consistently and needing to get in touch with friends and family for planning and logistics - truly ruining our trip.

Followed all help steps online and nothing is working. Please help! 

[k.pakrer187]

My 3 children's phones i phones have connected we landed in Canada last night Mine and my husbands Samsung won't connect We have tried everything And sky have offered me a phone number to ring from my handset...really...

[Daniel0210]

@k.pakrer187 

Your first post has been moved to this thread discussing connection problems in Canada. Sky are aware some customers are having this issue. Sky have stated it's being investigated. Also see the post currently showing as the answer.

Your two duplicate threads have been removed.