Sky mobile not showing on account

[Fleurie1978]

I have been with Sky for many years and have 2 Sky mobile accounts.

since the latest update for the app, my accounts no longer appear.  Just tv and broadband. 
I use it regularly to roll data to my daughter. I can't seem to fix it, any idea? 

[caesarome]

@Fleurie1978 

Are you able to access your piggybank via this link:

https://www.sky.com/myaccount/mobile/piggybank

[Fleurie1978]

No, I'm logged in but if I press manage nothing happens. Not showing my phone bills either. Very strange!

if I choose link account it says they're already linked. 

[caesarome]

@Fleurie1978 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Fleurie1978]

Oh thank you so much for your help 😊😊

[Greenfingers001]

Thanks for escalating this. We’ve sent @Fleurie1978  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Frankloz]

I'm having the exact same issue! Tried in the app and on browser and not showing. When I click manage nothing happens. I've updated the app today and that's not fixed it either. Is someone able to help please?

[caesarome]

@Frankloz 

Has your mobile account previously been showing ?

[Frankloz]

Yes it has 

[caesarome]

@Frankloz 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Frankloz]

Brilliant! Thank you so much for your help!

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[BuffPuff67]

I am having the same issue, no problems until about 2 weeks ago when it just disappeared. Tried re-linking but says mobile account already linked. Have you found a solution to this problem that you can share please? 

[caesarome]

@Fleurie1978 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[BuffPuff67]

Thank you so much