Skymobile not working in Jersey

[Daniel0210]

@JOHN+HAYWARD 

Your post has been moved into a thread already discussing coverage issues in Jersey. 

[JOHN+HAYWARD]

My skymobile has not worked since arriving on the 15 March, no welcome message tried all the procedures still no signal or roaming, can't even call sky as no signal. My sister in England said there is a lot of posts with customers having the same problem. Does anyone know what the problem is? Luckily my girlfriend who lives on jersey has her mobile so I can keep in touch with my elderly mother in England. But after 4 days still no signsl/roaming. Time I changed to another provider when I get home.

[Billy]

Hi we have roamed usually onto JT for over a year with no problem  just stopped last week 

if you turn off automatic you can roam onto the French networks in certain parts of the island St Catherine's ! But this may incur a charge i even  received the welcome to Jersey message yesterday grrrr 

I have spoken to sky 3 times and online chat informed this has been escalated !!! ??? 

[Billy]

I have been told this morning on contacting again that I will receive an e mail update on the 20th March re this 

'issues with 3 services in uk territories ' ?? 🥴🤞🏻

[Mark1013]

Got same problem and is 2nd time this has happened to me (first time it took ages to sort) looks like only solution is next time I'm back in uk is to change supplier. My wife has had no problems with O2.

[GuyHarding]

I am having exactly the same issue at the moment and have been for the last week. Highly frustrating 

[Polly1]

Hi all. I've had the same issue for 7 weeks now. No signal, so have been unable to make or receive calls and same with texts. In the last 2 weeks my mobile data has also stopped working, unless I am connected to WiFi. I have been told it's because they are updating 5g, but I have just cut my losses and requested my PAC code to move providers. 

[Peter174]

Hi having the same issue can someone please help me I'm so distressed and upset

[Peter174]

Hi can anyone from sky advise what is going on there seems to be many people on Jersey with the same issue that has been ongoing all of a sudden for several weeks now  what has caused the lack of sky signal and reception? I rely on messages and obviously because of the loss of reception am not receiving any, any help greatly appreciated 

[JHW2]

My husband lives in Jersey. When he travelled back 2 weeks ago from England, his network dropped off. He can only use his phone connected to wifi.

I flew to Jersey Friday and exactly the same happened. I spent 2hrs online through chat and went through all the same things I had already done independently. Told I would have a technician call me within 48hrs.  96hrs later, no call.  I have returned to England and I had hoped that my phine would sort itself out but I have still have no network except via wifi.

I have tonight tried the bot system who has taken me through all of the same again.  I need to speak to an actual technician. Frustrated. My husband has to have an emergency operation tomorow and I cannot contact him.

[caesarome]

This is a long shot and might not work but is worth a try so give this a go:

Apple:
Settings > Mobile Data > SIM Applications > Change to Home 

Android:
Sky Menu App or SIM toolkit > Roaming > Change to Home

[Billy]

Hi thanks again,  but tried all this with the call handler on Friday to confirm it wasn't just me ! 

[Billy]

Wondering if anyone had any luck with sky team last couple of days  ? I was promised an e mail update on 20th not too hopeful 🥴

[JHW2]

I just ordered a new SIM. It's arrived today and now working. To add tho' I'm back in England. I've ordered a new SIM for my husband who's still in Jersey, so hope that will work

[GuyHarding]

For everyone on this thread I would advise against doing a device factory reset as this didn't resolve for me and caused more problems than it solved.