I had an eSIM with sky mobile for 2 days before I lost my phone but when I rang up and tried to get a replacement eSIM, they cant do such a thing so they had to send me out a physical sim, which defeats the purpose of an eSIM to start with but how or never. I asked to speak to someone with more experience or a manager but this wasn't an option apparently. I would have thought since an eSIM is all online they can sort me out, and save me the hassle of going in store. That's why I went with an eSIM to start with for convenience but there is nothing convenient about sky mobile.
I then tried to go in store to a sky store 30 minutes from me, hoping they could just give me a physical sim then and there and sort me out but they don't stock SIM card in store! How can a company selling sim contracts and phones not stock sims in store? So anyways I had no other option and had to get a physical sim ordered and wait the 3-5 days.
3-5 days later the sim arrived, happy days you'd think but no of course nothing would be straightforward with this company. The QR code on the sim activation card doesn't work, so I rang them to get them to do it manually. I was on the phone to 3 different people, explaining I have a sky activation code and the new sim number but apparently they couldn't do anything to activate it as it was not showing as delivered on the system. I explained that I can give them the details but they physically didn't have an option on their end to activate this sim for me because it was not registered to my account yet. Hence why I was trying to give them the activation code and sim number but this wasn't an option apparently. I tried to get them to put me through to somebody higher up in the company or someone with more experience but they couldn't / wouldn't do this, hence me ringing 3 different people.
I was told I'd have to wait until the sim shows up in my account as delivered instead of dispatched. I was told this would take 48 hours, it's now 4 days later and the sim finally isn't showing as dispatched anymore but it's not showing as deliveried either, it's just saying I have no recent orders. So I will ring them tomorrow morning and try this again but I have very little faith that they will be able to sort this issue for me. They'll probably tell me I've never ordered a sim because I have no recent ordered on my account.
I'll update this tomorrow / when or if I ever get this issue resolved.
If anyone is thinking of going with sky mobile, I highly recommend you reconsider. Atleast if you are with a more established mobile contract provider you can walk in store and get sorted out on the spot, usually. Personally if sky can ever sort out my sim for me, I will be changing contracts straight away to a more established company. I'd honestly rather pay double the price sky charge for some quality customer service, if I need to available of any in the future. You'd be surprised how much you rely on your phone number.
To be continued..
