Discussion topic: Can’t activate sim
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Message posted on 20 Dec 2024 01:31 PM
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Can’t activate sim
when i go to activate it says "account is already linked" any ideas how to fix it?
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All Replies
Message posted on 20 Dec 2024 01:52 PM
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Re: Can’t activate sim
@Sheppstev wrote:
it says "account is already linked" any ideas how to fix it?
To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 20 Dec 2024 02:05 PM
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Re: Can’t activate sim
Thanks for escalating this. We’ve sent @Sheppstev an invite to chat.
Message posted on 23 Dec 2024 10:07 AM
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Re: Can’t activate sim
Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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