Sky mobile bill

[Alcapone19811]

Been charged twice,looking for a refund 

[Daniel0210]

@Alcapone19811 

Have you made an unnecessary manual payment when you already have a direct debit or continuous card payment set up? 

[Alcapone19811]

It's a direct debit 

[Daniel0210]

@Alcapone19811 

Check the dates that the two bills cover. Are they the same? 

Alternatively are you a new customer 

https://www.sky.com/help/articles/your-first-sky-mobile-bill

[Alcapone19811]

I'm not a new customer,how do I go about getting a refund 

[63johnw]

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@Alcapone19811 wrote:

I'm not a new customer,how do I go about getting a refund 

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Call sky on 150 @Alcapone19811  but you didn't say if the two payments were for the same billing period ?

[Alcapone19811]

Same billing period 

[Alcapone19811]

Do sky mobile have a live chat

Thanks

[63johnw]

You could try the chat link on here but not sure if it's live chat or leads to live chat @Alcapone19811 

https://www.sky.com/help/home