Sky mobile account is restricted

[Nathan24291]

When i go to upgrade my mobile it says my account is restricted, i then press re instate my services and it says everything is fine, i view my bill and I am 3.10 in credit. Go back to mobile upgrade and It is still restricted!!

[63johnw]

Hi @Nathan24291  you will need to call sky on 150 to get help with this. 

[caesarome]

@Nathan24291 

If you don't want to call then let us know as we can ask Sky's messaging team to contact you via here about this if you would prefer.

[Nathan24291]

Please can someone contact me via sky messaging

[caesarome]

@Nathan24291 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @Nathan24291.