Sky id linked, but not showing mobile

[caesarome]

@user3000 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Wullie480]

Hi could you do the same for me please if possible that is. Thanks. 

[caesarome]

@Wullie480 

I have done this for you, so same as above and look out for the chat bubble sometime on Saturday.

[Tom-W19]

Thanks for escalating. We've sent invites to user3000 and Wullie480.

[Tom-W19]

After speaking with Wullie480 we checked the account and discovered they were logging in with the wrong ID.

Once they logged in with the correct ID they were able to view the Mobile account.

It was a pleasure speaking with you Wullie480 and thanks again.

[Wullie480]

Thanks again for your help & time in helping me out this my login problem.  

[Mr+Flibbles+86]

Update - We have answered this query for user3000 on a private chat

[user3000]

Thanks for your help in explaining the issue.

For anyone with a similar issue, here's the outcome: (note: I don't think this is the same as others have had)

As a family I'm the main account holder and everyone else has to ask me to rollback data from the piggybank (annoying for them and me!). We had been trying to get the app installed on their phone under their accounts, but it doesn't work. You can link the accounts, but they could not manage the data, ONLY the main account holder can manage the account, including rolling back data.

So that was our issue - going to try signing in on their phone with main account details (don't like it, but it might/should/possibly/maybe work) until Sky provide a better solution.

Hope this helps explain it if you're expereincing something similar. 

[Tayj]

I have the same issue with it saying account already linked. Please can you help to solve this.

[caesarome]

@Tayj 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the blue bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tayj]

Pointless conversation. Offered 2 options. Phone up to cancel and place a new order (prices have gone up) or setup a new account where I can't share the data (the whole point in what I was doing). Really poor service at the moment and not happy.

[Jake+tt]

So this is my new Sky ID so I can apparently see my contract for the phone device. Shock horror, it doesn't work.  Any ideas because right now I am furious.

[caesarome]

@Jake+tt 

Have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Mrbear365b]

No still not able to access my mobile plan on my sky app