Sky id linked, but not showing mobile

[MAHann]

I am having the exact same issue!! I can't access my sim contract details but it says the account is linked to my skyid

[MAHann]

Can you escalate me too, I have the same issue 

[caesarome]

I have escalated your post as well so look out for the chat invite over the next few hours.

[dmy24]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Tom-W19]

Hi MAHann

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Welshgurl1]

Somehow I missed the response, could you please try again 

[caesarome]

I have alerted Sky again for you @Welshgurl1 so same as before look out for the chat bubble at the bottom of the page.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Lisa-P1987]

Update – We are still looking to help you Welshgurl1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Caitlin2525]

I am also having the same issue. Tried calling as suggested but no help whatsoever. Can this be escalated?

[caesarome]

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@Caitlin2525 wrote:

 Can this be escalated?

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I have escalated it for you.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

Your post has been escalated to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of the page. It can take up to 24 hours to be contacted via this.

[dmy24]

Thank you for escalating this. We have sent an invite to chat 🙂

[Tom-W19]

Hi Caitlin2525

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[user3000]

I'm having this same issue with my wife's account. The household is in my name and my app works fine, but for her to access the mobile section it keeps asking to link the accounts. We've been through this multiple times and it says "it's linked", but then in the app it doesn't show the mobile data section. it does show the boardband. 

Each time we try and link the mobile, we get the same message, "this account is aleady linked".

It's beyond annoying as she can't roll back data or manage the account.

What's clear from all these posts on the same issue is it's not something we can solve, otherwise the solution would be posted, it seems like an issue with the Sky system.

Please advise. 

[Wullie480]

I'm having the same issue is there a know fix or is it all done via Private messages?

my contract is up so would like to look at my option but unable to access my account.