Sky esim failed to activate

[LH24]

Hello, I ordered a new phone (pixel 9) with an esim and I already have a separate phone and contract which I will be cancelling soon.

I tried to activate the esim multiple times but it failed each time and sky has not called me despite an email saying they would.

Sky virtual assistant just said to post on here so is there anyone who can help me?

Thanks

[63johnw]

Hi @LH24  are you trying to port your old number from a sky sim to the new sky esim ? As that's not possible. 

[LH24]

Yes I'd like to keep my number. I used the PAC number to say I would like to transfer the number (I think that's what it does), but why did it let me order an esim then? Do I need to order a normal SIM instead? Thanks for your help 

[63johnw]

You can't port a number from one sky sim to another @LH24   The new sim will have a new number. If you want to port your number to the esim then you need to activate the esim then use the PAC to port your old number to a different network on PAYG then port it back to the eSIM. Alternatively just put your old sim in the new phone and keep that number and data plan. 

[LH24]

Ok thanks for your help. I ideally didn't want to use my old data plan as it's more expensive (it was cheaper to get a new data plan..) so I would like to keep my new data plan. Sounds like I just need to speak to Sky!

[63johnw]

You could call sky on 150 @LH24  and ask if they can put the new plan on your old sim but they may say no. Also ask about loyalty discounts, I got a decent discount last year.