Discussion topic: Sky confirming issue with mobile data in my area but no end date to be fixed

This message was authored by: Suswass · ‎13 Sep 2024

Sky confirm there's been an issue with a mast in my local area and basically there is no date to get this issue fixed . Sky have confirmed there's no solution , have no idea when it'll be fixed but don't offer any monetary compensation. How can this be ok?

This message was authored by: PandJ2020 · ‎13 Sep 2024

@Suswass wrote:
... have no idea when it'll be fixed but don't offer any monetary compensation. How can this be ok?

Sky don't own any of the masts so it's out of their hands when it will be fixed.

However, once it is they will usually consider some credit.

I am just another Sky customer and my views are my own

This message was authored by: 63johnw · ‎13 Sep 2024

Hi @Suswass as mentioned by @PandJ2020 once it's fixed if you call them they will give credit for the length of loss of service, they won't do it until they know how much to compensate you fully.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

Discussion topic: Sky confirming issue with mobile data in my area but no end date to be fixed

Sky confirming issue with mobile data in my area but no end date to be fixed

All Replies

Re: Sky confirming issue with mobile data in my area but no end date to be fixed

Re: Sky confirming issue with mobile data in my area but no end date to be fixed

Was this discussion not helpful?

Search Sky Community

Start a new discussion