Sky app

[Niamh221]

The sky app and website keeps coming up with a errror message saying access denied 

[caesarome]

@Niamh221 

Have they been working up to now ?

Are you using a VPN or if you are using an iphone, the private relay function ?

[Niamh221]

Yes they have as far as I am aware, no I'm not using a VPN and not using the private function either 

[caesarome]

@Niamh221 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Jason-]

Good Evening @caesarome, thanks for making us aware of @Niamh221's post. We'll invite them to chat and we can help with their issue 👍🏻

Thanks, Jason