Piggy Bank roll over

[9Reggie4]

I have a glitch where by I have lost access to my data roll over. I'm just presented with the latest Iphones.  
can you help please

[63johnw]

Hi @9Reggie4 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Jason-]

Hello @63johnw, thanks for making us aware of @9Reggie4's post. We'll send them an invite to chat and we can help with their Piggybank issue 👍🏻

Thanks, Jason