Had Sky mobile for years, but in 2024 had to get new phone after crash disaster. For two years I tried to get Sky to link the new phone to my account, as I couldn't see it in the MySky app. Recently I made renewed efforts to get this fixed, and set up several new email addresses to help with linking. On four occasions after talking to customer service I was told I would be called back to sort things. Still waiting. I made two complaints which were investigated but phone still could not be linked. I wanted a new phone but couldn't stand the hassle any more, so cancelled my Sky mobile contract and moved elsewhere. I have TV and broadband with Sky and if they ever move that part of the service abroad I will cancel that too. Sky mobile customer service is currently not fit for purpose.
