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Avatar for Emmab110179
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This message was authored by: Emmab110179

Message posted on ‎29 Nov 2025 09:51 AM

Sky Swap

Sent mobile back on 12th November and still not received money for swap or offer. No email to say they have received item. How long does it take?

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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎29 Nov 2025 09:53 AM

Re: Sky Swap

Posted by a Superuser, not a Sky employee. Find out more

@Emmab110179 

We believe it's currently taking 2-3 weeks for the retuned phone to be processed, checked for damage and it's value confirmed. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎29 Nov 2025 09:53 AM

Re: Sky Swap

Posted by a Superuser, not a Sky employee. Find out more

@Emmab110179 

We believe it's currently taking 2-3 weeks for the retuned phone to be processed, checked for damage and it's value confirmed. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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This message was authored by: HayleyM80

Message posted on ‎18 Feb 2026 11:12 AM

Re: Sky Swap

I sent mine 30th Jan and still heard nothing !! 

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This message was authored by: Daniel0210

Message posted on ‎18 Feb 2026 11:27 AM

Re: Sky Swap

Posted by a Superuser, not a Sky employee. Find out more

@HayleyM80 

Which isn't 3 weeks yet. Contact Sky next week if nothing heard. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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