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Avatar for Emmab110179
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This message was authored by: Emmab110179

Message posted on ‎29 Nov 2025 09:51 AM

Sky Swap

Sent mobile back on 12th November and still not received money for swap or offer. No email to say they have received item. How long does it take?

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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎29 Nov 2025 09:53 AM

Re: Sky Swap

Posted by a Superuser, not a Sky employee. Find out more

@Emmab110179 

We believe it's currently taking 2-3 weeks for the retuned phone to be processed, checked for damage and it's value confirmed. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎29 Nov 2025 09:53 AM

Re: Sky Swap

Posted by a Superuser, not a Sky employee. Find out more

@Emmab110179 

We believe it's currently taking 2-3 weeks for the retuned phone to be processed, checked for damage and it's value confirmed. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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