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Discussion topic: Sky Mobile Wrong Tracking Number

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This message was authored by: Lauryn26

Sky Mobile Wrong Tracking Number

I ordered a phone yesterday and have had the email with the tracking number and the link. I've opened the link and it's to a DPD delivery that was completed on 10th October 2024 and when I input the postcode, it comes up that it's the wrong delivery post code so definitely wrong tracking. This is the same through the websites link to tracking. The times for the online chat say it's 08:00-20:30 but are currently unavailable. Now I'm not sure if the phone has been shipped with the wrong information or what.

 

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This message was authored by: 63johnw

Re: Sky Mobile Wrong Tracking Number

Posted by a Superuser, not a Sky employee. Find out more

Hi @Lauryn26  courier firms do re use tracking identity numbers. Check again tomorrow and it should be your parcel. 

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