Sky Mobile - Manage my account not workinh

[Drm1985]

I'm trying to manage my account on both the website and app, the site allows me to log in and then when I click on the manage tab it just bounces back to buy Sky Mobile. 

I've tried 4 devices, clearing history cache etc and nothing works. 

[caesarome]

Have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Drm1985]

Yes I have, I've even tried to redo it and it just says your account is already linked. 

Thanks 

[caesarome]

@Drm1985 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Drm1985  an invite to chat.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.