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Discussion topic: Sky Mobile Lost

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Achini
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Sky Mobile Lost

‎29 Aug 2024 09:19 PM

Hi,

I have a sky mobile with a contract and unfortunately I lost my phone today. There is no insurance and I called sky and they said they will send a new sim. I know that I need to continue paying my contract but if I want to get a new phone and use the same sim how does it work? Can I get only the phone since I have already getting a new sim and paying for the connection in my previous contract 

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Sky Mobile Lost

‎29 Aug 2024 09:29 PM

Posted by a Superuser, not a Sky employee. Find out more
@Achini wrote:

I called sky and they said they will send a new sim.

The sim they are sending might be a replacement so if this is the case it will have the same number as the one in the phone you have lost.

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63johnw
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Superuser
This message was authored by 63johnw This message was authored by: 63johnw

Re: Sky Mobile Lost

‎29 Aug 2024 09:25 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Achini  yes you can order just a phone and put your new sim in that. 

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I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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caesarome
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Re: Sky Mobile Lost

‎29 Aug 2024 09:29 PM

Posted by a Superuser, not a Sky employee. Find out more
@Achini wrote:

I called sky and they said they will send a new sim.

The sim they are sending might be a replacement so if this is the case it will have the same number as the one in the phone you have lost.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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Daniel0210
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Superuser
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Re: Sky Mobile Lost

‎30 Aug 2024 04:45 AM

Posted by a Superuser, not a Sky employee. Find out more
@Achini wrote:

unfortunately I lost my phone today. 

@Achini 

In addition to the above it's worth also reporting the loss on the Immobilise website https://www.immobilise.com

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Achini
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Re: Sky Mobile Lost

‎30 Aug 2024 06:22 AM

Thank you all. 

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