Sky Mobile Credit refund

[CTT28]

Hi

i I have made payment twice on my account, one manually by mistake ( thinking it was for TV & Broadband ) and my usual DD. 

I would like to refund the credit on my account. 

thanks 

[caesarome]

@CTT28 

We can arrange this for you via here if you can confirm you do see this credit on your account ?

As for your TV/Broadband and even your mobile there should be no need to make manual payments as the bill should be taken via your payment method each month.

[CTT28]

Hi

yes I can confirm a credit on my account. It has definitely been paid twice.

The reason is I have manual payment for the TV&Broadband due to an error on DD for that previously and never set back up ( using different payment method ) 

i would like to arrange for the refund, thank you again 

[caesarome]

@CTT28 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[CTT28]

Ok great 

thanks a lot for your help 😉 

[Tom-W19]

Thanks for escalating. We've sent an invite to @CTT28.