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Discussion topic: Sim swap

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Avatar for MJP5
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This message was authored by: MJP5

Message posted on ‎23 Nov 2025 09:11 PM

Sim swap

Hi, if I get a new sim (Black Friday deal) can I cancel my current sim and keep my number? Thanks

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎23 Nov 2025 09:14 PM

Re: Sim swap

Posted by a Superuser, not a Sky employee. Find out more

Hi @MJP5  not easily. You would have to port your old number to a different network on PAYG then port it back onto the new sim. 

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This message was authored by: caesarome

Message posted on ‎23 Nov 2025 10:12 PM

Re: Sim swap

Posted by a Superuser, not a Sky employee. Find out more
@MJP5 wrote:

can I cancel my current sim and keep my number?

If you cancel your current sim then the number is lost so you wouldn't be able to keep it.

 

To move it to a new Sky sim you would need to transfer it out to a PAYG network then back again to the new Sky sim.

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