This discussion topic has been answered Discussion topic: Sim failure

This message was authored by: Louise27 · ‎14 Apr 2025

I have woken up and my phone is saying my sim is failed what can I do? I've tried switching the phone on and off plus I've reset the settings.

when I try to get help for a replacement sim it just asks if it's stolen!

This message was authored by: twilight+princess · ‎14 Apr 2025

Hi @Louise27 I've escalated your query so look out for the chat invite & when received click on the chat icon to join the discussion with Sky.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.

This message was authored by: twilight+princess · ‎14 Apr 2025

Hi @Louise27 I've escalated your query so look out for the chat invite & when received click on the chat icon to join the discussion with Sky.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.

This message was authored by: Addie15 · ‎14 Apr 2025

Hi there! thank you for escalating this. We have sent an invite to @Louise27.

All Replies