Password Request

[Fiona134]

I.just took delivery of my Samsung A56 yesterday and set up everything now I've suddenly been asked for a password when I haven't set one up.

It wants 4 characters and one has to be a letter 

I've contacted Samsung Support who said I have to do a factory reset but phoned locked me out. Please.help or advise 

[caesarome]

@Fiona134 

Any help here:

https://www.samsung.com/uk/support/mobile-devices/how-to-reset-your-smartphone-with-the-previous-scr...

[Fiona134]

Thank you, still not working,  trying to do factory reset but won't allow that either

[Fiona134]

Thank you, still not working 

[caesarome]

I think you will have to contact Samsung again and ask them how you can create the password it requires.