Sim Activation

[DanniB65]

On trying to activate my new Sim, it asks to link my sky ID. When I have entered all those details it comes back as already linked and offers me a link back to the mobile page. This is so frustrating as it will not let me go any further in activating my new sim as it again comes back to link my accounts! I have read from previous posts that I am not the first to come across this problem. Please help before I tear all my hair out in frustration!!

[caesarome]

@DanniB65 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Matt1888]

I am having the same issue. Cant seem to find any help for it! 

[caesarome]

Are you having this issue @Matt1888 ?

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@DanniB65 wrote:

On trying to activate my new Sim, it asks to link my sky ID. When I have entered all those details it comes back as already linked and offers me a link back to the mobile page.

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If so are you happy to be contacted via here by Sky's messaging team tomorrow, you then have 48 hours to start chatting to them about this if you do.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @DanniB65 an invite to chat.