Discussion topic: Signal issue

This message was authored by: Ameerah · ‎04 Jul 2024

Has anyone not got signal at all? Tried resetting my phone, tried airplane mode off and on, still nothing.

This message was authored by: Daniel0210 · ‎04 Jul 2024

First thing to try is whether any local mast issues show here?

https://www.sky.com/help/servicestatus/your-services/mobile

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Ameerah · ‎06 Jul 2024

Hi

I still have no signal it did say a mast was not working the way it should and signak

shouod be on and off but i've had no signal AT ALL for 3 days? Is it best to ring them on monday?

This message was authored by: Daniel0210 · ‎06 Jul 2024

@Ameerah

Customer Services (except in the ROI) are open over the weekend but be aware Sky don't own or maintain any mobile phone masts so you and everyone else in the area are relying on a third party repair.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Signal issue

Signal issue

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