Shocking customer service and mobile coverage - wheres the exit!

[HammondClan]

I've got 6 Sim's with sky for my family and 3 of them are with handsets, the level of mobile data signal and throughput is shockingly bad.

I've tried complaining 3 times and get fobbed off by an "expert" in troubleshooting who cant understand the term BANDWIDTH!  I am at my witts end.

For context the users of the 6 SIMs are based in a 20 mile radius and 2 of us travel a LOT so we've done the leg work to prove that this isnt a local issue or a handset issue or user error.  We've wiped phones, cleaned sim cards, downloaded new settings and even tweaked configuration on the phones under the guidance of SKY Experts....

The final straw which has prompted this post - I just had to tether my handset to my colleagues O2 phone even though we both had 5G signal, my speeds with full 5G were capped at 1mb download and with tethering I got to 25mb instantly.  O2 rents Sky space on their infrastructure to resell, so how can it be such a poor performance unless its designed to be sub standard!

Can anybody help me here (and I dont need ANOTHER guide on how to raise a complaint or how to reset my phone)

[HG4]

I'm having almost identical  issues and I have 5 sims with Sky. I'm going to request a porting code to leave with at least 1 sim.

[HammondClan]

You had any luck with complaining or getting an answer from Sky?

[HG4]

Unfortunately not, you're directed around in circles to the point we're you're forced to give up. Automated chatbots are useless and you have difficulty contacting a human. Furthermore, the problem I'm trying to complain about hinders me getting though to anyone! The only time you  can get to speak to anyone is when they're trying to sell you a product! The mast as been "down" in my area for at least 3 weeks. I get no signal at all and when at home have to rely on WiFi.

[daveNOS]

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@HammondClan wrote:

O2 rents Sky space on their infrastructure to resell, so how can it be such a poor performance unless its designed to be sub standard!

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@HammondClan O2 do priorities speeds when masts are congested, in cities or towns this can be a constant issue.

I was with Virgin media for years for my mobile(who used O2) and at my last address(not a city or town) never got above 15mbps, they migrated everyone over to O2 when they merged and my speeds when up almost immediatly to 90+mbps.

Just ran a test at my current property and my O2 speeds are 98mbps down, 1mbps and a friend who here is on giffgaff(O2 MVNO)and their speeds are 9mbps down and oddly 5mbps up.

I don't think anyone can offer any advice that would help.